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E-Mails Have A Tone
While e-mails have been in use extensively in the workplace for several years, e-mails as a form of communication has taken on greater significance with the growth in remote working arrangements occasioned by the COVID-19 pandemic.
Like other forms of communication, e-mails can be extremely helpful in supporting team and client engagement, performance tracking, among other things. It would be a mistake to believe that it represents a more objective form of communication. In fact, similar to face-to-face communication, e-mails, when read, do have a tone, that is experienced by the reader. The tone of e-mails is created by the choice of words, punctuation, use of letter case, length of sentence, use of emoticons, among others. In addition, and dependent on the topic of the e-mail, the persons copied in the e-mail also helps to create the tone in which an e-mail is read and received.
Below are some things to avoid and tips to consider in constructing e-mails to increase the likelihood that it will be well-received:
Do share with us any useful tips that you may have in improving e-mail communication.
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Lois,
You have very succinctly and comprehensively captured the related issues regarding communication via email. I have encountered all of these issues as outlined and also note that sometimes the way the message is received is not necessarily the intent of the sender but perception is everything, right.
I want to add to your tips something that is quite commonplace in email communication and that is replying to a subject for expediency but the content is not related to the subject matter.
The other pointer is to never write an email when you become overly emotional about a matter ...especially if you are angry/upset.
I would also like to add the value of proofreading your emails before sending...allows you to determine the clarity of thoughts penned and amend any grammatical errors etc.
Thanks for this blog. I found it quite useful.