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E-Mails Have A Tone
While e-mails have been in use extensively in the workplace for several years, e-mails as a form of communication has taken on greater significance with the growth in remote working arrangements occasioned by the COVID-19 pandemic.
Like other forms of communication, e-mails can be extremely helpful in supporting team and client engagement, performance tracking, among other things. It would be a mistake to believe that it represents a more objective form of communication. In fact, similar to face-to-face communication, e-mails, when read, do have a tone, that is experienced by the reader. The tone of e-mails is created by the choice of words, punctuation, use of letter case, length of sentence, use of emoticons, among others. In addition, and dependent on the topic of the e-mail, the persons copied in the e-mail also helps to create the tone in which an e-mail is read and received.
Below are some things to avoid and tips to consider in constructing e-mails to increase the likelihood that it will be well-received:
Do share with us any useful tips that you may have in improving e-mail communication.
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