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Towards Improving Service Standards in Public Services
Towards Improving Service Standards in Public Services

In its recently published Inter-American Development Bank research paper – Wait No More – Citizens, Red Tape and Digital Government (Caribbean Edition)[i] – the challenge of slow government bureaucracies in the Caribbean, and the negative impact...

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About Websites and Web Sightings
About Websites and Web Sightings

Digital government is a big topic that is becoming more and more relevant to public servants and public services as a whole. Public services are more and more data-driven as public servants try to provide more citizen-centered service. The rate...

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Developing and Maintaining the Organisational Culture that You Want
Developing and Maintaining the Organisational Culture that You Want

Possibly the most challenging element to change within any organisation is its culture. For the purposes of this blog, organizational culture refers to “the underlying beliefs, assumptions, values and ways of interacting that contribute to the...

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Receiving Honest Feedback When You are the Head of the Organization
Receiving Honest Feedback When You are the Head of the Organization

In recent times, I have had the opportunity to work and interact with a number of senior leaders across the Caribbean region. A common theme that emerged for all these leaders, particularly those at the top of the hierarchy of their...

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How the Mighty Fall - Part 2
How the Mighty Fall - Part 2

Longevity in this business is about being able to reinvent yourself or invent the future.

~ Satya Nadella (Microsoft CEO)

 

In Part I we reviewed James Collins’ work on the reasons for the success of some businesses and the demise of others....

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Building a High Performing Team Culture
Building a High Performing Team Culture

 A common challenge faced by team leaders is how to address poor team dynamics and team conflict. Poor team dynamics and out of control team conflict has negative consequences such as under-performance, unmet targets, and low team productivity,...

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The Challenges of Political Leadership
The Challenges of Political Leadership

As part of CARICAD's Leadership Development Programme's over-arching objective to develop a dynamic, integrated and renewable community of adaptive leaders to transform the public services of the Region, we have produced a series of short...

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Leadership Resilience & Wellness
Leadership Resilience & Wellness

As part of the Caribbean Leadership Programme (CLP) over-arching objective to develop a dynamic, integrated and renewable community of adaptive leaders to transform the public services of the Region, we have produced a series of short interviews...

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Ethical Leadership
Ethical Leadership

As part of the Caribbean Leadership Programme's (CLP) over-arching objective to develop a dynamic, integrated and renewable community of adaptive leaders to transform the public services of the Region, we have produced a series of short...

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How the Mighty Fall
How the Mighty Fall

James C. Collins is the writer of several famous books on management, some of which include:

  • Built to Last: Successful Habits of Visionary Companies (1994)
  • Good to Great: Why Some Companies Make the Leap... and Others Don't (2001)
  • How The...
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Meeting Management when you are not the Meeting Lead
Meeting Management when you are not the Meeting Lead

As one gets promoted into the managerial and senior executive ranks, more and more time is spent participating in meetings; some studies estimate 40% - 50% of one’s time. This represents a sizeable chunk of productive time, which too often is not...

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Improving Accountability in a Complex Environment
Improving Accountability in a Complex Environment

Public sector organisations are often criticized for lacking accountability. Often, it seems that persons who perform receive the same benefits as those who do not. Let’s face it - when you became a civil servant somebody probably told you (like...

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Management: The Public Sector versus The Private Sector - Part II of II
Management: The Public Sector versus The Private Sector - Part II of II

In my last post I promised a Part II follow-up to my article on Management in the Public versus Private Sectors. To recap – I had the privilege of working in both the public and private sectors in Jamaica. I was a senior manager at Scotiabank for...

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Humility, the Litmus Test of Authentic Leadership
Humility, the Litmus Test of Authentic Leadership

Traditionally, when the traits of great leaders are discussed words like visionary, assertiveness, charisma, and decisiveness are often ascribed. However humility, as we will see, though an essential leadership characteristic, does not feature...

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New Year, New Office or Not?
New Year, New Office or Not?

If you’re like me you’re busy reviewing the last year’s achievements and failures. And with possibility thinking you’re looking forward for greater and better in 2019.  However, greater and better requires some planning and looking out for...

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Authentic Leadership – Who is Showing up for Work?
Authentic Leadership – Who is Showing up for Work?

I have never given much thought to the theory that we have two sides to our personality the “work me” and the “real me”, until I was confronted with that dilemma after recently completing a performance appraisal interview with one of my...

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Leadership Lessons in Trust
Leadership Lessons in Trust

As a leader in the area of public finance, building and maintaining strong interpersonal relationships is critical.  I know that most of my work hinges on maintaining the confidences of my peers and trusting in their abilities.  With my team,...

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Has “Management” become a Dirty Word?
Has “Management” become a Dirty Word?

Management is, above all, a practice where art, science, and craft meet” ~Henry Mintzberg

Nowadays the word “management” seems to have become a dirty word! The well-known and oft-quoted maxim “you lead people; you manage processes,” seems to...

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Hiring Right – A Leadership Must!
Hiring Right – A Leadership Must!

A well-known quote from Steve Jobs says, “It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.”

In my current role as Regional Project Manager for the Caribbean Leadership...

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Insights in Leadership from Action Learning
Insights in Leadership from Action Learning

Action Learning is among the suite of tools used in the Caribbean Leadership Project’s Leadership Development Programmes. Action learning in a nutshell “…is a process that involves a small group working on real problems, taking action, and...

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